1. If your order does not have an itinerary receipt issued (electronic or paper), members may click "Refund" directly in the "My Orders" section on the official website; non-members may apply for the refund through the "Ticket Refund/Change" function on the official website or mobile app. 2. You may also bring relevant identification documents to any Spring Airlines ticket office or airport counter to process the refund. 3. You may also send your order-related information to cs@ch.com, and our call center will process the refund for you. The email should include the order number, a copy of the passenger's identification document, and a statement of voluntary acceptance of applicable service fees. After sending the email, please contact online customer service 10 minutes later for confirmation before the refund can be processed. 4. If your order already has an itinerary receipt issued (paper), you must bring the paper itinerary receipt and relevant identification documents to any Spring Airlines ticket office or counter to apply for the refund.