Insurance-9C | SPRING AIRLINES

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Insurance

To give our passengers peace of mind, Spring Airlines has now partnered with insurance companies such as ZhongAn, Bank of China Insurance, AXA, and China Pacific Insurance to provide you with the most comprehensive and affordable electronic accident insurance coverage: covering accidents, flight cancellations, and delays... We are here to safeguard you!

Insurance Plans

Aviation Accident Insurance

Air accident insurance travel protection costs only 30 RMB per person per flight segment, providing 2.2 million RMB for accidental death and disability; accidental medical expenses cover 50,000 RMB. Underwritten by ZhongAn Online Property & Casualty Insurance Co., Ltd.

AXA Trip Cancellation Insurance

The refund insurance covers the insured for ticket price losses (excluding taxes and fees) incurred when applying for a refund due to not taking the Spring and Autumn Airlines flight on time for family reasons, official duties, or other personal reasons. Our company will compensate 30% of the loss amount. The maximum compensation is RMB 900. Underwritten by AXA Tianping Property Insurance Co., Ltd.

Flight Delay Insurance

For only 30 RMB, you can protect yourself from unexpected situations with this flight delay insurance. This product is jointly launched by Spring Airlines and Bank of China Insurance, providing a compensation of 300 RMB to passengers whose flights are delayed for more than three hours, offering high cost-effectiveness.

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User Guide

1. Log in to view the policy details of ZhongAn Aviation Accident Insurance / AXA Flight Ticket Refund Insurance / Bank of China Flight Delay Insurance, as well as the comprehensive insurance and travel insurance purchased through the Spring Airlines website.

2. If you are unable to check your policy information, this means that either the information you provided is incorrect or that you have not successfully purchased the insurance.

3. Flight delay and cancellation insurance can be verified by visiting Spring Airlines' official website under 'Manage My Booking' or on ZhongAn's official website.

4. Insurance via the Spring Airlines website is underwritten by the following providers:

Accident Insurance and Travel Insurance: ZhongAn Online P&C Insurance Co., Ltd.

Flight Cancellation Insurance: AXA Insurance Co., Ltd.

Flight Delay Insurance: Bank of China Insurance Co., Ltd.

5. Customer Hotline:

Spring Airlines Customer Service Hotline: (86 21) 95524 (Press 2 for English)

ZhongAn Service Hotline: (86) 400-999-9595

AXA Insurance Co., Ltd.: (86) 95550

Bank of China Insurance Service Hotline: (86) 95566